GCLC LTD
Website: https://gclcautoparts.co.uk/
Effective Date: [Insert Date]
At GCLC LTD, we aim to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our returns and cancellation policy below.
Orders can be cancelled free of charge before they are dispatched.
To cancel an order, please contact us immediately at:
Email: info@gclcltd.co.uk
If the order has not yet been shipped, we will issue a full refund.
If your order has already been dispatched, you may need to follow our returns process once the item is delivered.
Shipping costs may not be refundable unless the item is faulty or incorrect.
Under UK consumer law, customers have the right to return most items within 14 days of receiving the goods.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in its original packaging
You must provide proof of purchase
If you receive:
A damaged item
A faulty product
An incorrect item
Please contact us within 48 hours of delivery with photos and order details.
We will:
Offer a replacement, or
Provide a full refund (including standard delivery charges where applicable)
The following items may not be eligible for return:
Special order or custom parts
Installed or used automotive parts
Electrical components once fitted
Items damaged due to incorrect installation
To initiate a return:
Email us at info@gclcltd.co.uk
Provide your order number
Explain the reason for return
Wait for return authorization instructions
Do not send items back without contacting us first.
Once we receive and inspect the returned item:
Refunds will be processed within 5–10 working days
Refunds will be issued via the original payment method
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service.
GCLC LTD
22 Northumberland Road
Tweedmouth, Berwick-Upon-Tweed
United Kingdom, TD15 2AS
Email: info@gclcltd.co.uk
Website: https://gclcautoparts.co.uk/
